Buyer support

Frequently Asked Questions

Key information for EV charging product distributors, regional agents, and OEM or ODM partners.

All our household EV charging products are fully certified for mainstream global markets. We hold core international certifications including UL, ETL, TUV-Mark, Energy Star, CB, UKCA, CE, FCC, RoHS, and REACH. Meanwhile, our factory has passed ISO9001 quality management system certification and IATF16949 automotive industry quality system certification. All products comply with European, American, and Southeast Asian household electrical safety standards, supporting legal sales and market access in major global regions.

For standard off-the-shelf charging cables and portable chargers, we support flexible small-batch orders with low MOQ to help new business partners test the market. For customized OEM/ODM products (custom logo, cable length, and functional programming), the MOQ is adjustable based on customization content. We provide tailored MOQ solutions for long-term cooperative global merchants and regional agents.

We support sample testing service for all our charging products. Clients can order 1-5 pcs of standard products for quality and performance testing. Standard samples are charged at a reasonable sample price, and the sample fee can be fully deducted from subsequent bulk orders. Customized samples are available upon request, with a short sample production cycle to meet clients' verification and certification needs.

For standard in-stock products, we can complete packaging and delivery within 3-7 working days. For conventional bulk orders of non-customized products, the production lead time is 10-15 working days. For OEM/ODM customized orders with special functions, appearances, or packaging, the lead time is 15-25 working days according to the customization complexity. We have stable cross-border supply channels for Europe, America, and Southeast Asia, and can coordinate sea, air, and express delivery methods as required by clients.

We offer one-stop full-process OEM/ODM customization solutions for household EV charging equipment. Available customization items include personalized logo printing, custom cable length and shell color, customized charging power and timing functions, Bluetooth app function adaptation, and exclusive outer packaging design. Our professional R&D team can also develop exclusive product functions and optimize product structures according to clients' regional market demands and differentiated positioning.

We provide a 3-year official warranty for all our standard household EV charging products. During the warranty period, any non-human-induced product quality failures can enjoy free repair or replacement service. For bulk B2B cooperative clients, we provide professional English after-sales technical support, product operation manuals, fault diagnosis guidelines, and batch after-sales solution support, helping partners reduce after-sales costs and improve market service capabilities.

Our products are designed for global universal adaptation. The European-standard and American-standard AC charging cables and portable chargers are compatible with most mainstream pure electric and plug-in hybrid new energy vehicle models in Europe, North America, Southeast Asia, and other regions. All products support household conventional voltage and meet local daily home charging scenarios.

As a professional source manufacturer focusing on household EV charging equipment, we implement full-process quality management in strict accordance with IATF16949 and ISO9001 standards. All finished products undergo 100% full inspection before delivery, including safety tests of overcurrent, overvoltage, overheating, and short circuit, as well as waterproof and durability tests, to ensure stable and reliable product quality for bulk export.